Wrong theme has been purchased

Is it possible to buy the wrong theme?

We maintain a no-refund and no-exchange policy because of the specific nature of the product that we provide. Technically, there can be no situation when a “wrong template” is delivered. Before proceeding to the checkout page, the customer previews the template in the shopping cart, to make sure that the Help Center template item is the one that was chosen. No other template can possibly be delivered.